Terms of service

Terms of Service

These Terms of Service apply to your use of the RB Culture website and to purchases made from RB Culture.

By using the website or placing an order with RB Culture, you agree to these Terms of Service.

Nothing in these Terms excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law (ACL).

1. About RB Culture

RB Culture supplies automotive parts, accessories and related products, including products for Nissan Skyline, GT-R and other JDM vehicles.

Products may be supplied from Australian or international manufacturers and suppliers.

2. Product Information

RB Culture endeavours to ensure that product descriptions, photographs, specifications, dimensions, vehicle applications and other information provided on the website are accurate.

However:

Product photographs may differ slightly from the actual product.
Colours, finishes and materials may vary between production batches.
Manufacturer specifications may change without notice.
Some products may require additional components, modification or professional installation.
Vehicle compatibility can vary depending on model year, series, specification and previous modifications.

Customers should contact RB Culture before ordering if they are unsure about product compatibility.

3. Product Fitment

The customer is responsible for providing accurate vehicle information and selecting the correct product.

Where a product is advertised for a particular vehicle, this information is based on available manufacturer or supplier information.

RB Culture is not responsible for incorrect vehicle selection made by the customer where accurate product information was provided.

This does not limit any rights a customer may have where RB Culture has provided incorrect information or the product fails to comply with an applicable consumer guarantee.

4. Orders

An order placed through the RB Culture website constitutes an offer to purchase the selected products.

RB Culture reserves the right to accept or decline an order.

An order may be declined or cancelled where:

A product is unavailable;
A supplier is unable to fulfil the order;
There is an obvious pricing or listing error;
Product information was materially incorrect;
Payment cannot be successfully processed; or
The order cannot reasonably be fulfilled.

Where RB Culture cancels an order and a refund is required, the applicable amount will be refunded to the original payment method where reasonably practicable.

5. Pricing

All prices are displayed in Australian dollars (AUD) unless otherwise stated.

RB Culture reserves the right to change prices at any time before an order is accepted.

If an obvious pricing error occurs, RB Culture may contact the customer to confirm whether they wish to proceed at the correct price or cancel the order.

Where an order has already been accepted and a pricing error is identified, RB Culture will work with the customer to determine an appropriate outcome.

6. Payment

Payment must be received before an order is processed unless otherwise agreed by RB Culture.

RB Culture may offer payment methods including:

Credit or debit card;
PayPal;
Other payment methods made available at checkout.

Orders will generally not be dispatched until payment has been successfully received and cleared.

7. Pre-Orders & Special Orders

Some products may be available by pre-order, special order or made-to-order arrangement.

Production and delivery timeframes provided by RB Culture are estimates only unless expressly stated otherwise.

Lead times may vary due to:

Manufacturer production schedules;
Supplier availability;
International freight;
Customs processing;
Port delays;
Weather or other transport disruptions; and
Other circumstances outside RB Culture's reasonable control.

Once a special-order or made-to-order product has been submitted to the manufacturer or supplier, cancellation due to change of mind may not be available.

Any applicable cancellation rights under the Australian Consumer Law continue to apply.

8. Purchase Options & Deposits

Where RB Culture offers a purchase option, deposit or similar arrangement to secure a product, the specific conditions provided at the time of purchase will apply.

Customers should carefully review any applicable purchase-option conditions before making payment.

Where RB Culture has incurred non-refundable costs specifically in relation to an order, those costs may be taken into account when considering a customer-requested cancellation, subject to the Australian Consumer Law.

9. Shipping & Delivery

RB Culture offers shipping through available freight and courier services.

Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.

RB Culture is not responsible for delays caused by circumstances outside its reasonable control, including carrier delays, customs processing, weather, industrial action or other transport disruptions.

Customers are responsible for providing an accurate delivery address.

Additional charges may apply where a shipment needs to be redirected because an incorrect address was provided.

10. International Orders

International customers are responsible for ensuring that products can legally be imported into their destination country.

Customers may be responsible for:

Customs duties;
Import taxes;
GST/VAT;
Customs clearance charges;
Brokerage fees; and
Other local government or carrier charges.

These charges are generally outside RB Culture's control and are not included in the product price unless expressly stated.

11. Installation & Modification

Automotive parts should be installed by a suitably qualified or experienced person where appropriate.

Customers are responsible for ensuring that products are installed correctly and safely.

RB Culture is not responsible for damage caused by:

Incorrect installation;
Incorrect fitment;
Improper use;
Modification;
Installation by an unqualified person;
Failure to follow manufacturer instructions; or
Use outside the intended application.

Nothing in this section limits rights available under the Australian Consumer Law.

12. Carbon Fibre, FRP & Composite Products

Carbon fibre, fibreglass, FRP and other composite products may contain minor variations resulting from the manufacturing process.

These may include variations in:

Carbon weave;
Colour;
Clear coat;
Surface texture;
Resin appearance;
Minor surface imperfections; and
Panel gaps or fitment.

Customers should inspect and, where appropriate, test-fit products before cutting, drilling, sanding, painting or permanently installing them.

Such manufacturing characteristics do not automatically constitute a defect.

13. Returns, Refunds & Consumer Guarantees

Returns and refunds are governed by the RB Culture Return & Refund Policy, together with any rights and remedies available under the Australian Consumer Law.

Customers are not required to accept a store credit where the Australian Consumer Law provides a right to a refund.

Where a product has a major failure, the customer may have the right to choose a refund or replacement.

For a minor failure, RB Culture may generally provide a repair, replacement or other appropriate remedy in accordance with the Australian Consumer Law.

14. Warranty Claims

Where a product is covered by a manufacturer's warranty, RB Culture may assist the customer with submitting a warranty claim.

Warranty conditions may vary between manufacturers.

A manufacturer's warranty does not replace or limit the customer's rights under the Australian Consumer Law.

15. Website Content

All website content, including photographs, product descriptions, logos, graphics, text and other material, is owned by or licensed to RB Culture unless otherwise stated.

Content may not be copied, reproduced, modified, distributed or commercially used without prior written permission from RB Culture, except where permitted by law.

16. Intellectual Property

The RB Culture name, branding, logos and original website content are protected by applicable intellectual property laws.

Unauthorised use of RB Culture branding, images or content is not permitted.

17. Website Availability

RB Culture aims to keep the website available and accurate but does not guarantee that the website will always be uninterrupted, error-free or available.

RB Culture may update, modify, suspend or discontinue website features or content without notice where reasonably necessary.

18. Limitation of Liability

To the maximum extent permitted by law, RB Culture is not responsible for loss or damage resulting from circumstances outside its reasonable control.

Nothing in these Terms excludes, restricts or modifies any liability, guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

19. Privacy

RB Culture handles personal information in accordance with its Privacy Policy.

Customers should review the Privacy Policy for information about how personal information is collected, used and stored.

20. Changes to These Terms

RB Culture may update these Terms of Service from time to time.

The Terms applicable to an order will generally be those in effect at the time the order is placed, unless otherwise required by law.

21. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any dispute will be subject to the applicable laws and courts of New South Wales, subject to any mandatory rights or protections available to the customer under applicable law.

22. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

Where there is any inconsistency between these Terms and a mandatory consumer right under applicable law, the mandatory consumer right will prevail.