Refund policy

Return & Refunds

RB Culture Return Policy

RB Culture is committed to supplying quality automotive parts and accessories. The following policy sets out our requirements for returns, refunds, exchanges and warranty claims.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law (ACL).

1. Special Orders / Made-to-Order Items

Special-order, custom, personalised and made-to-order products are manufactured or sourced specifically for the customer.

These products cannot be cancelled or returned due to a change of mind, change of circumstances, or delays outside RB Culture's reasonable control, unless otherwise required under the Australian Consumer Law.

This does not affect a customer's rights where a product is faulty, defective, incorrectly described, or otherwise does not comply with applicable consumer guarantees.

2. Change-of-Mind Returns

RB Culture may accept change-of-mind returns on a case-by-case basis.

To be considered for a change-of-mind return:

  • The customer must contact RB Culture within 14 days of delivery.

  • The product must be unused and in its original condition.

  • The product must not have been installed, fitted, modified, painted, drilled, cut, sanded or otherwise altered.

  • All original packaging, hardware and accessories must be included.

  • The product must be suitable for resale.

If approved, change-of-mind returns will be subject to a 30% restocking fee.

Original shipping charges are non-refundable, and the customer is responsible for all return freight costs.

RB Culture may provide store credit for an approved change-of-mind return rather than a cash refund.

3. Faulty, Damaged or Incorrectly Supplied Products

If you believe a product is faulty, damaged on arrival or incorrectly supplied, please contact RB Culture as soon as possible.

For shipping damage, customers should notify RB Culture within 2 business days of delivery and provide clear photographs of the product, packaging and shipping label where applicable.

RB Culture may request photographs, videos or other information to assist with assessing the issue.

If a return is required, RB Culture will issue a Return Confirmation with return instructions.

Products should not be installed, modified, painted or otherwise altered if a fault or incorrect supply is suspected.

Where a product is confirmed to be faulty, damaged or incorrectly supplied, RB Culture will provide the appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement, refund or other appropriate remedy.

4. Return Conditions & Timeframes

Unless otherwise agreed by RB Culture:

  • Approved returns must be received within 5 business days of the Return Confirmation being issued.

  • Returns must be sent prepaid and adequately packaged.

  • Customers are responsible for providing suitable packaging for the return.

  • Products must be returned in the condition specified by RB Culture.

  • Customers should use a tracked and insured freight service.

  • RB Culture is not responsible for loss or damage occurring during return transit where the customer has arranged the return freight.

Return requirements for faulty, damaged or incorrectly supplied products will be handled in accordance with the customer's rights under the Australian Consumer Law.

5. Carbon Fibre, Fibreglass & Composite Products

RB Culture supplies products manufactured from carbon fibre, fibreglass, FRP and other composite materials.

Due to the nature of these manufacturing processes, minor variations may occur in:

  • Carbon weave

  • Colour

  • Clear-coat finish

  • Surface texture

  • Resin appearance

  • Small surface imperfections

  • Panel gaps and fitment

These variations do not automatically constitute a manufacturing defect.

Customers should test-fit products before permanently modifying or installing them.

Once a product has been cut, drilled, sanded, painted, installed or otherwise modified, it may not be eligible for a change-of-mind return.

This does not affect rights relating to genuine defects or failures under the Australian Consumer Law.

6. Fitment & Compatibility

Customers are responsible for confirming that a product is suitable for their particular vehicle.

Where fitment information is provided by RB Culture, we will endeavour to provide accurate application information. However, variations can exist between model years, vehicle series, specifications and individual vehicles.

If you are unsure whether a product will fit your vehicle, please contact RB Culture before placing your order.

Incorrect vehicle selection by the customer may be treated as a change-of-mind return, subject to the requirements of this policy.

7. International Customers

For international orders, the same return conditions apply unless otherwise required by applicable law.

International customers are responsible for return shipping costs for change-of-mind returns.

Customers may also be responsible for applicable:

  • Customs duties

  • Import taxes

  • GST/VAT

  • Customs clearance charges

  • Brokerage fees

  • Other local charges

Where a return is required because RB Culture supplied an incorrect or defective product, RB Culture will work with the customer to determine an appropriate remedy.

8. Inspection of Returned Goods

All approved returned products will be inspected upon receipt.

For change-of-mind returns, RB Culture may reject the return or adjust the store credit if the product:

  • Has been used or installed;

  • Has been modified;

  • Has been painted or altered;

  • Is damaged;

  • Is missing components or accessories;

  • Is not returned in the required condition; or

  • Is not suitable for resale.

Where a return is rejected, the customer may be responsible for the cost of having the product returned to them.

9. Unauthorised Returns

Do not send any product back without prior approval from RB Culture.

Returns sent without a Return Confirmation may be refused and returned to the customer at the customer's expense.

10. Shipping Damage

Customers should inspect their package upon delivery.

If the package or product appears damaged, please take photographs before disposing of any packaging and contact RB Culture as soon as possible.

Customers should retain the original packaging until the matter has been resolved, as it may be required for a freight or insurance claim.

11. Refunds & Store Credit

Where a change-of-mind return is approved, RB Culture may issue store credit for the eligible product value, less any applicable restocking fee.

Original shipping costs are non-refundable for change-of-mind returns.

Where a refund is required under the Australian Consumer Law, RB Culture will provide the applicable remedy in accordance with the law.

12. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

Where a product has a major failure, or otherwise fails to meet applicable consumer guarantees, customers may have rights to a refund, replacement, repair or compensation depending on the circumstances.