Shipping policy

Shipping Policy

RB Culture ships automotive parts and accessories throughout Australia and internationally.

Shipping options and costs are calculated based on the product, destination, size, weight, and available freight service.

1. Shipping Methods

RB Culture may use a range of freight and courier services depending on the product and delivery location, including:

Australia Post
StarTrack
Direct Freight
FedEx
Other suitable freight or courier services

The shipping method may vary depending on the size, weight and nature of the product.

For oversized, bulky or fragile automotive parts, specialised freight services may be required.

2. Shipping Costs

Shipping costs are generally calculated based on:

Product size and weight;
Delivery location;
Freight service selected;
Domestic or international destination; and
Any applicable oversized or specialised freight requirements.

The applicable shipping cost will be displayed at checkout where available.

For products requiring a freight quotation, RB Culture may contact the customer with the applicable shipping cost before the order is processed.

3. Processing Times

Orders are generally processed after payment has been successfully received and cleared.

Stocked products will generally be dispatched within the processing timeframe stated on the product listing or at checkout.

Processing times may be longer for:

Pre-orders;
Special-order products;
Made-to-order products;
Products requiring manufacturer or supplier confirmation; and
Products requiring specialised freight arrangements.

Estimated production and dispatch timeframes are provided in good faith and may vary.

4. Pre-Orders & Special Orders

Some products are sourced or manufactured specifically for the customer.

For these products, the estimated lead time may depend on:

Manufacturer production schedules;
Supplier availability;
International freight;
Customs processing;
Port delays; and
Other circumstances outside RB Culture's reasonable control.

Any timeframe provided for pre-orders, special orders or made-to-order products is an estimate unless expressly stated otherwise.

5. Delivery Timeframes

Delivery timeframes provided by RB Culture or a freight carrier are estimates only.

Once an order has been dispatched, delivery is subject to the carrier's network and operating conditions.

Delays may occur due to:

Carrier delays;
Weather;
Customs processing;
Public holidays;
Industrial action;
Remote-area delivery;
Incorrect or incomplete delivery information; or
Other circumstances outside RB Culture's reasonable control.

RB Culture will assist customers with reasonable enquiries regarding delayed shipments.

6. Tracking

Where a tracked freight service is used, tracking information will generally be provided to the customer once the shipment has been dispatched.

Customers should monitor tracking information and ensure that someone is available to receive the delivery where required.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

RB Culture is not responsible for additional costs resulting from:

An incorrect address;
An incomplete address;
A change of address after dispatch; or
A failed delivery caused by incorrect customer-provided information.

Where possible, RB Culture will work with the customer and carrier to arrange redelivery or redirection.

Additional freight charges may apply.

8. Authority to Leave

Where the carrier provides an authority-to-leave option, customers may be able to select this option during delivery.

Customers who authorise a carrier to leave a parcel unattended should ensure the nominated location is secure.

Where RB Culture or the carrier has complied with the customer's delivery instructions, RB Culture is not responsible for loss occurring after delivery where permitted by law.

This does not affect any rights the customer may have under the Australian Consumer Law.

9. Damaged Deliveries

Customers should inspect deliveries as soon as reasonably practicable.

If a package appears damaged:

Photograph the package before opening it where possible.
Photograph any damage to the product.
Retain the original packaging.
Contact RB Culture as soon as reasonably practicable.

For significant freight damage, customers should not install, modify or dispose of the product or packaging until RB Culture has had an opportunity to assess the matter.

RB Culture may request photographs, video or other information to assist with a freight claim or assessment.

10. Lost or Missing Shipments

If tracking indicates that a shipment has been delivered but the customer cannot locate it, the customer should contact RB Culture as soon as possible.

RB Culture may contact the relevant carrier to investigate the delivery.

Customers should provide any information reasonably requested to assist with the investigation.

11. International Shipping

RB Culture may ship products internationally where suitable freight services are available.

International customers are responsible for ensuring that products can legally be imported into their destination country.

The customer may be responsible for:

Customs duties;
Import taxes;
GST/VAT;
Customs clearance charges;
Brokerage fees; and
Other local government or carrier charges.

These charges are generally outside RB Culture's control and are not included in the shipping cost unless expressly stated.

12. Customs & Import Delays

International shipments may be subject to customs inspection or clearance procedures.

Customs processing times are outside RB Culture's control.

RB Culture is not responsible for delays caused by customs authorities or import requirements in the destination country.

Customers are responsible for providing any information or documentation reasonably required for customs clearance.

13. Refused or Unclaimed International Shipments

If an international customer refuses delivery or fails to collect a shipment, the carrier may return the shipment to RB Culture.

The customer may be responsible for return freight, storage charges, customs charges and other costs incurred as a result, subject to applicable law.

Any refund will be considered in accordance with the RB Culture Return & Refund Policy and the Australian Consumer Law where applicable.

14. Oversized & Bulky Items

Certain automotive parts, including wings, spoilers, bumpers, bonnets, body panels and other large components, may require specialised or oversized freight.

Shipping costs for these products may differ from standard parcel rates.

RB Culture may contact the customer after an order is placed where the actual freight cost differs materially from the amount calculated at checkout.

Where an additional freight charge is required, RB Culture will obtain the customer's approval before proceeding where reasonably practicable.

15. Multiple Products

Where an order contains multiple products, RB Culture may ship the products together or separately depending on availability, size and freight requirements.

Separate shipments may have different tracking numbers and delivery dates.

Where products are shipped separately due to RB Culture's fulfilment arrangements, customers will not generally be charged additional shipping unless otherwise agreed.

16. Local Pickup

Local pickup may be available for selected products by prior arrangement.

Customers must wait for confirmation from RB Culture before attending for collection.

Pickup availability, location and collection times will be confirmed directly with the customer.

17. Shipping & Australian Consumer Law

RB Culture takes reasonable care to arrange delivery of products to customers.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

Where a product is lost, damaged or otherwise fails to comply with an applicable consumer guarantee, RB Culture will provide the remedy required by law.